Shipping Policy

At E-BIKEDEALS, we specialize in the safe transport of heavy-freight electric dirt bikes, e-motos, and premium electric bicycles across Europe. We coordinate with dedicated logistics networks to ensure your high-value vehicles arrive securely crated and fully protected.

1. Dispatch & Processing Time

All orders are processed and prepared for shipping within 24 to 48 hours following payment authorization.
Because we maintain a physical fulfillment hub in Germany, your items are dispatched directly from our German depot. There are no middlemen, unexpected holding delays, or external supplier transfers.

2. Shipping Zones & Delivery Timelines

We provide secure, insured express transport lanes across the European continent:
•Within Germany: Delivery typically takes 1 to 3 business days.
•European Union (Schengen Zone): Delivery takes 2 to 5 business days. This includes France, Italy, Spain, Austria, and the Netherlands.

3. European Customs & Tax Exemption (Zero Duty)

No Hidden Fees: Because your order ships directly from Germany, all shipments going to destinations within the European Union are 100% exempt from import customs duties, border taxes, or clearance fees. The price calculated at our checkout is entirely final.

4. Heavy Freight Crate Delivery Protocol

Premium e-motos, such as E Ride Pro, Sur-Ron, Talaria, and Stark Varg, are heavy, high-ticket machinery shipped inside specialized, metal-reinforced factory transport crates.
Delivery Coordination: Once the freight carrier reaches your local regional delivery hub, the logistics company will contact you via your provided phone number or email to schedule a precise face-to-face drop-off window.
Standard electric bicycles and components are dispatched via express parcel networks with direct tracking.

5. Shipment Tracking & Insurance

As soon as your shipment leaves our loading dock in Germany, an automated notification containing your active tracking link and freight tracking number will be delivered to your inbox.
Every vehicle shipped through E-BIKEDEALS is backed by 100% transit insurance coverage. In the rare event of transit complications, delays, or package loss, please contact us for immediate claims resolution.
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